Citrix StoreFront “Cannot complete your request”

Encountered an error on Citrix StoreFront 3.0 today regarding authentication.

All users received the well known error “Cannot complete your request” upon login.

Event Log on StoreFront-server showed errors with ID 10:
“A CitrixAGBasic Login request has failed.
Citrix.DeliveryServicesClients.Authentication.AG.AGAuthenticatorException, Citrix.DeliveryServicesClients.Authentication, Version=, Culture=neutral, PublicKeyToken=null
Authenticate encountered an exception.
at Citrix.DeliveryServicesClients.Authentication.AG.AGAuthenticator.Authenticate(HttpRequestBase clientRequest, Boolean& passwordSupplied)
at Citrix.Web.AuthControllers.Controllers.GatewayAuthController.Login()”

and ID 2:
“Access is denied. Contact your system administrator.
System.ServiceModel.EndpointNotFoundException, System.ServiceModel, Version=, Culture=neutral, PublicKeyToken=b77a5c561934e089
There was no endpoint listening at net.pipe://localhost/Citrix/Authentication/Win32 that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.”

Turns out the service  called “Citrix Default Domain Services” had actually stopped. Next time I will definitely check the running services before starting troubleshooting on IIS and Citrix Netscaler.

3 Replies to “Citrix StoreFront “Cannot complete your request””

  1. Ensure that the ROOT cert and Intermediate Cert used for binding on Netscaler vServer i.e., End Entity Certificate -> intermediate 2 -> intermediate 1 ( cross sign certificate ) -> sha-1 root or sha-2 root are all installed on the storefront cert store (MMC- Certificate snapin- Trusted and intermediate store (Add respective files here)). This was missed ouamat on my storefront servers. Its still intriguing why root and intermediate certs were not available on Storefront servers which should be pushed in the form of patching.

  2. Thank you, labored a lot before I found this post. Installation had configured the Citrix Default Domain Services as Automatic Delay so service was never started, changed it to automatic and started the service on the Store Front server and it works.

    Thank you

  3. I also had this today. With error: “Can not connect to the server. Report the following error to your system administrator: The Citrix SSL server you selected is not accepting connections.”,A CitrixAGBasic Login request has failed.”, ““Unknown Client Error 1110””

    After going into: Configuration > Citrix Gateway > Virtual Servers > edit connection > I added: “Published App” > added my 2 CDC: “https://cdc-01.domain.local” on IPV4 and added the second.

    I saved this and it worked.


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